Wednesday, November 17, 2010

Two Pictures of Incentives At Work

As you may have read, the United States Postal Service lost 8.5 billion last year. Put simply, when a union restricts markets by demanding higher than market wages for its workers, those workers turn out to be incompetent, and completely unmotivated. Ask anyone who has visited the USPS, and you’ll likely hear stories or employees plodding around with no purpose or drive to be efficient, sporting dour countenances and making no attempt to provide any semblance of customer service. Sure we’re moving away from snail mail due to the proliferation of e-mail, twitter, and texting, but experiences at the Post Office have fostered a general aversion among many. When employees have no incentive to perform in their jobs, and a company has no incentive to worry about the bottom line, an 8.5 billion loss is what results. Now encounter a company who has to consider the bottom line, a company that hires great people and take pride in the products they create, and what do you get? You get 4.31 billion in profit in a single quarter. The impact of incentives are unrivaled.


Update. I hope negotiations crumble. The union needs to go away. Otherwise the USPS will die.

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